Lucky Paws: The Luxury Pet Grooming Experience

Lucky Paws is more than a pet grooming business: it’s a luxury pet experience for both owner and dog. Across eight stores spanning Long Island and the NYC metro area (including Huntington, Syosset, Hicksville, and New Hyde Park), Lucky Paws’ husband-and-wife new owners, Ryan Farnan and Pin Gao, have quickly (in less than three months) transformed the business into a modern pet spa.

Pin & Ryan both bring significant business and customer service expertise to the new missions of Lucky Paws. Pin, a Yale MBA grad, also has a PharmD and a decade of experience running pharmacies, with a priority on customer satisfaction. And Ryan, a Kellogg (Northwestern) MBA and Boston College alum, has two decades of experience in Tech/Sales/Marketing. They’re both very focused on putting their knowledge to use and creating a customer-focused culture.

“Lucky Paws has a long and layered history,” Ryan said. “Many of our locations once operated under different names, with loyal groomers who’ve stayed through every transition. But like many neighborhood businesses, the last chapter had started to lose some of its shine—some details just weren’t getting the attention they deserved. We’re bringing that legacy back to life with a renewed focus on care, modern tools, and a smoother, more thoughtful experience for both dogs and their owners.”

Paw-fectly Technological

Inspired by hospitality and wellness, Pin brought the same principle to grooming: thoughtful preparation leads to better results. A digital consultation form now allows pet parents to share style inspirations and special care notes ahead of time or at check-in, ensuring every visit feels personal and effortless. Groomers see updates instantly, ensuring each appointment turns out exactly as owners imagine.

“People can’t believe how easy it is,” Ryan said with a smile. “It’s still the same warm neighborhood experience – just with a touch of modern hospitality.

As Pin notes: “We don’t use technology for technology’s sake – we use it to strengthen communication and ensure every client leaves completely satisfied.”

Where Pet Care Feels Like Self-Care

The technology, though new to Lucky Paws, is not new. “We’re inspired by practices we already see in med spas—places where you get your nails, lashes, or injectables done—and in modern physician practices,” Pin said, “So we’re just bringing that to a grooming salon. Things that are often standard and expected in services where we’re taking care of ourselves – but that haven’t really been transferred in a [pet] grooming world where you’re taking care of your dog/pet. And your dog is a huge part of your life!”

Great grooming begins with great ingredients. Lucky Paws exclusively uses iGroom—the same professional-grade line trusted by show-dog stylists worldwide. Every formula is SLS-, paraben-, sulfate-, and dye-free, and pH-balanced for dogs’ sensitive skin. Each appointment starts with a base shampoo selected from three tailored options: Deep Clean, Moisturizing, or Hypoallergenic—because, as Pin explains, “Just like people, a dog’s needs can change from time to time.”

“We actually ran the numbers,” she added. “The cost of offering these high-quality choices comes out to less than a dollar per dog, but it makes a world of difference.”

“A lot of customers are kind of bewildered [when they arrive],” Pin continued. “Like, ‘What is this? What am I entering into? This is so different.’ They have never heard of pet colognes. Our pet colognes are roughly $70 to $120 retail value [per bottle]. They ask: ‘This is for dogs?’ and ‘Am I paying for this?’ No…this is all included.”

At Lucky Paws, pricing isn’t based on volume, but on the artistry and experience behind each groomer— professionals with ten to twenty-plus years of expertise. “We don’t believe in rushing dogs through,” Pin said. “We care about the art of grooming: the balance, the finish, the care that goes into every detail.”

That commitment to care extends to the team itself. “We’ve had to part ways with a few groomers who, while talented, didn’t share our philosophy,” Pin noted. “Skill alone isn’t enough—we look for people who genuinely care about the dogs and the experience we’re creating.”

All of this innovation comes from the individual industry familiarity that both Ryan and Pin bring to the table. Given their aforementioned experiences, they hope the combination is unbeatable. “I’m more on the ground working, customer-facing, training the employees on the standards we want for our company, and organizing community events with like-minded partners, such as Bond Vet,” Pin explained, “and then Ryan helps drive our advertising & marketing.”

The Ulti-mutt Pet Experience

The future for Lucky Paws isn’t stationary; in fact, it’s moving forward. Literally. “We’re trying to expand into mobile grooming in the spring after we’ve aligned all the stores to key standards and operations,” Pin said. “We want to make everything very consistent across our eight stores, and then build from there. We need to make sure all the stores are healthy before we expand to mobile grooming… So we’re going to go into that, starting in April.”

Between the lucky accommodations and the ease of making your pet feel their best, Lucky Paws aims to make every owner feel, well, lucky. As Pin concludes, with the confidence of someone who has invested in what she’s proudly proclaiming, “With Lucky Paws, the goal is simple,” Pin said. “Show-dog quality, delivered with neighborhood warmth—and at a price that feels fair.”

Pamper your pet the Lucky Paws way! Visit Lucky Paws to book your next grooming appointment and give your furry friend the luxury treatment they deserve.